Position Overview
We are seeking a detail-oriented, client-focused Customer Service
Associate (Settlements) to join the South African team in Cape Town. In
this role, you will act as a key liaison between clients and internal
departments, primarily focused on the accurate and timely settlement of
trades, processing of deposits and withdrawals, and ensuring all client
transactions are completed efficiently and in line with regulatory and
operational standards.
Key Responsibilities
• Serve as the first point of contact for settlement-related queries
from clients via phone, email, and live chat. • Process and monitor
client deposits, withdrawals, internal transfers, and account
reconciliations accurately and within set timeframes. • Liaise with
payment providers, banks, and internal teams to resolve transaction
related issues. • Maintain up-to-date records of client transactions,
ensuring compliance with internal controls and regulatory requirements
(e.g. AML, KYC). • Proactively follow up with clients and stakeholders
to ensure all settlement matters are resolved efficiently. • Collaborate
with the Finance and Compliance teams to ensure seamless transaction
flow and reporting accuracy. • Contribute to process improvement
initiatives to enhance operational efficiency and customer experience. •
Assist in preparing reports for management and regulatory audits as
needed.
