Temp Customer Service Associate #674598

Introduction

My client, a financial institution and globally recognised online trading broker, is seeking dedicated, detail-oriented, and customer-focused individuals to join their Operations and Customer Service team on a temporary basis.

Duties & Responsibilities

Key Responsibilities

• Provide high-quality customer service in a professional and timely manner.
• Handle customer enquiries and complaints and resolve them effectively.
• Maintain clear communication with team members to support daily operations.
• Support client onboarding processes, including eKYC checks.
• Work with internal departments to ensure smooth onboarding.
• Share knowledge and best practices with team members.
• Complete ad hoc tasks as assigned by the Team Leader.

Desired Experience & Qualification

Requirements

• Matric certificate.
• Fluent in English.
• Microsoft Office skills.
• Experience performing eKYC checks.
• Strong interpersonal and communication skills.
• High attention to detail and accuracy.
• Positive attitude and results-driven approach.
• Team player with a strong sense of responsibility.
• Customer service experience in the finance industry is an advantage.
• Available immediately for a temporary assignment.