This
role is responsible for delivering first-line technical support to
users in the region, ensuring swift and effective resolution of
IT-related issues across hardware, software, and network domains. This
role acts as the primary point of contact for incident and request
management. This role is critical to maintaining business continuity,
resolving hardware, software, and network-related issues across the
region.
Qualifications
- Bachelor's Degree strongly preferred. Minimum of a National
Certificate / Diploma in Information Technology / Degree or equivalent
required
Experience
- At least 3 years’ experience as an IT related position, or similar
- Must have a strong hardware and software support background.
- Experience with print and file servers.
- Experience as Inventory and Asset management.
- Experience in meeting/collaboration room equipment and software.
- Experience with ticketing systems (e.g., ServiceNow, Jira, etc.) is a plus.
- Strong verbal and written communication skills with a focus on customer service
- Be proactive and eager to continuously learn.
The incumbent will be responsible for the following inter alia:
- Regional Tier 1 IT Service Desk Support
- Manage Company’s Assets (Desktop, laptop and any other supported devices)
- Cyber Security Support - Support Global IT Cybersecurity program
- Efficient IT Workplace / Infrastructure Support - Ensure a
functional, organized, and well-equipped IT environment that supports
user productivity and seamless operations across the workplace.
- Support compliance to minimize our risk as per the POPIA legislative requirements.
- Initiate and implement continuous improvement.
- Housekeeping in the IT storage area and in the work room
- Effectively resolving associate issues assigned for resolution;
- Troubleshooting IT problems and initiating preventative measures
Knowledge, Skills And Abilities Required
- OS configuration (Windows platform).
- Microsoft client-side software (Windows 10/11, Microsoft 365 apps, Microsoft Teams).
- Hardware installation and upgrades
- Software installations and upgrades
- iPhone and/or Android experience
- Cyber end-point protection
- Work experience assisting users with IT issues
